The System for Award Management (SAM) does have a help desk on their site open from Monday-Friday to help answer common questions asked. However, they DO NOT offer any filing assistance.
If you are in need of help renewing or registering your entity with SAM.gov, do not hesitate to reach out to us at 1-800-646-9998 for any questions you may have. Our help desk is open from 9am-5pm EST Monday-Friday. You can also check out our services page below.